Privacy

Plain English.
No tricks.

We only collect what we need to reply to you, build your site, and keep things running. We don't sell your data. We don't track you across the web. This page says exactly what we do and why.

Last updated — April 23, 2026

The short version

When you fill out a form, we get your name, email, and whatever you typed in. When you upload images, they go to Cloudinary. When you pay, Stripe handles the transaction — we never see your card.

We use that information to reply to you, design your site, and send you invoices. That's it. We don't share it with anyone except the services that help us deliver the work (listed below), and we don't sell it.

If you ever want your data deleted, email hello@delightfulsite.com and we'll take care of it within 30 days.

Section01Collect

What we collect.

We only collect information you give us directly, plus a small amount of automatic data needed to run the site.

  • Contact formsYour name, email address, and the message you send us.
  • Try It On formYour name, email, business name, city, industry, services, pricing, contact details, and any images or video you upload.
  • PaymentsIf you purchase a site, Stripe collects your billing info directly. We receive your name, email, and a record of the transaction — never your card number.
  • AutomaticYour IP address (briefly, for spam protection on forms) and basic device info passed by your browser. We do not use analytics, advertising trackers, or third-party cookies.

We never ask for Social Security numbers, passport info, or any government IDs. If a form on our site ever asks you for that, something is wrong — please tell us.

Section02Use

How we use it.

Everything we collect is used for one of these reasons:

  • ReplyAnswer questions you send us.
  • BuildDesign your site, prepare your preview, and launch the final version.
  • InvoiceSend receipts, collect payment for a site you've approved, and process recurring hosting payments.
  • ObligationsMeet legal, tax, and accounting requirements.

We don't send marketing emails. We don't add you to a newsletter. We don't track you. We don't share your information with anyone outside the services listed in Section 03.

Section03Services

Who helps us.

To run the site and deliver the work, we rely on a small number of third-party services. Each one only sees the data it needs, and each has its own privacy policy.

  • NetlifyHosts this website and receives form submissions. Policy →
  • Google WorkspacePowers our email. When you email us, Google stores it on our behalf. Policy →
  • StripeProcesses all payments. They receive your billing info directly; we never see or store your card. Policy →
  • CloudinaryStores and delivers images and video you upload through the Try It On form. Policy →

That's the entire list. If it's not on here, we don't use it.

Section04Cookies

Cookies and tracking.

We don't use cookies on this site. No analytics trackers, no advertising pixels, no session fingerprinting, no cross-site tracking. You can browse without a cookie banner getting in the way because there's nothing to consent to.

If we ever add analytics in the future — for example, to help us understand which Shop designs get the most attention — we'll add a consent banner first and update this page to match.

The services we rely on (Netlify, Stripe, Cloudinary) may set their own technical cookies when you interact with them — for example, Stripe sets a security cookie during checkout to prevent fraud. Those are not set by us, and they only appear during specific interactions with those services.

Section05Retention

How long we keep it.

  • InquiriesEmail conversations stay in our inbox for up to two years, then are deleted.
  • Form dataTry It On submissions are kept in Netlify for up to 90 days, then deleted. If your project moves forward, the relevant info is moved to your project folder and kept until the project ends.
  • Uploaded imagesStored in Cloudinary for the duration of your project. Deleted 90 days after launch unless you're on a hosted retainer.
  • Payment recordsKept for seven years to comply with US tax law. Required by the IRS.

You can ask us to delete your data earlier (except what we're legally required to keep for taxes). See Section 06.

Section06Rights

Your rights.

You have the right to:

  • AccessAsk what information we have about you.
  • CorrectUpdate anything that's wrong.
  • DeleteHave your information removed (except legally-required tax records).
  • ExportGet a copy of your data in a portable format.

To use any of these rights, email hello@delightfulsite.com. We'll respond within 30 days, usually much faster.

If you're in the European Union, United Kingdom, or California, these rights are guaranteed under GDPR, UK GDPR, and CCPA respectively. They apply to you regardless of where you live — we treat everyone the same.

Section07Security

How we protect it.

The site runs over HTTPS — everything sent to or from us is encrypted in transit. Our email, form data, and payment records are stored with providers (Google, Netlify, Stripe) who each maintain their own strong security standards.

We use unique passwords and two-factor authentication on every account that touches your data. We never share login credentials.

No system is perfectly secure. If a breach ever happens, we'll notify affected people by email within 72 hours of discovering it.

Section08Children

No kids.

Our services are for adults running businesses. We don't knowingly collect information from anyone under 16. If you believe a minor has submitted information to us, email us and we'll delete it.

Section09Changes

Changes to this policy.

If we ever change how we handle data, we'll update this page and change the "last updated" date at the top. For significant changes — like adding a new service that receives your data — we'll also email everyone who has an active project with us.

Section10Contact

Questions? Ask.

Email hello@delightfulsite.com with anything privacy-related — or anything else. We read every message and reply personally.

Delightful Site / DS. is operated from the United States. By using this site, you agree to your information being processed in the US.