Working terms.
Plain English.

Who we are.

Delightful Site ("DS") is a web design and development practice based in Aurora, Colorado. DS designs, builds, and (where contracted) hosts websites for US-based clients across two product lines: pre-built Shop listings and bespoke custom work.

Contact: hello@delightfulsite.com.

What these terms cover.

These working terms apply to every engagement with Delightful Site, including Shop sales, Hosted subscriptions, Custom Render commissions, custom work, and à la carte add-on services. By engaging Delightful Site for any service, you agree to these terms.

For Shop sales, à la carte add-ons, Custom Render commissions, and Maintenance Plans, agreement is confirmed by checkbox at checkout. For Hosted subscriptions, agreement is confirmed at the initial setup-fee checkout. For custom work, these terms are incorporated by reference into the Statement of Work signed at project start.

Who we serve.

Delightful Site serves US-based clients only. All pricing is in US Dollars and billed via Stripe in USD. Clients must have a US-based business or billing address.

We do not take on projects in adult content, gambling, cryptocurrency or NFT projects, multi-level marketing, or any industry we judge to be misleading or harmful.

Delightful Site reserves the right to decline any project for any reason.

How we work together.

Project start

For Shop sales: visit delightfulsite.com/shop, submit the Try It On form for the listing you've chosen, and complete checkout once we've confirmed fit. We'll begin the build immediately after payment.

For custom work: submit the custom inquiry form on our site. We'll respond within 48 hours, and if it's a fit, schedule a free 30–45 minute discovery call. After the call, we send a written proposal within one week. The project begins once you sign the Statement of Work and pay the 50% deposit.

For Custom Render commissions: available only to clients with a planned or active Delightful Site engagement.

What we expect from you

• Provide agreed materials (text, images, video, brand assets) in a timely fashion
• Provide content that meets reasonable quality standards (proofread text, properly-sized images, web-optimized video)
• Respond to questions and approval requests within reasonable timeframes
• Pay per the agreed schedule
• Communicate professionally

What we commit to

• Deliver agreed scope within agreed timeline
• Build to current web standards
• Communicate honestly about progress and any issues
• Respect your confidential information
• Respond to email support within 48 business hours during ongoing service plans

Communication

Email is our primary communication channel. We don't conduct project work via phone, text, social DMs, or real-time chat platforms unless specifically arranged in writing.

How payment works.

Authoritative pricing

Current pricing is documented in our published pricing for each product. Specific amounts referenced here are illustrative; published pricing controls.

Payment methods

We accept payment via Stripe Checkout. Buy Now Pay Later (BNPL) via Stripe Affirm or equivalent may be available for one-time purchases (Shop Handoff, Design License purchase, custom work payments, Custom Render commissions, à la carte add-ons). BNPL is not available on recurring subscription charges.

Payment timing

• Shop HandoffFull price due at checkout, before build begins.
• Shop HostedSetup fee due at signup; monthly subscription billed on the same day each month after launch.
• Design LicenseFull price due at conversion checkout, before transfer.
• Maintenance PlanMonthly fee billed automatically on signup date and each month thereafter.
• Custom work50% deposit at SOW signing, 50% balance at launch.
• Custom RendersFull price due at commissioning, before direction-setting.
• Add-onsFull price due before work begins.

Conditions on delivery

We do not transfer ownership of repositories, hosting accounts, or domains until payment is complete. We do not deploy add-on work to live sites until the add-on is paid. Standard practice — paid work is delivered, unpaid work is not.

Late payment

For recurring subscriptions: if a payment fails, Stripe retries automatically. After 7 days of unsuccessful retries we may suspend the service until payment is current. After 30 days of non-payment we may terminate the engagement.

For one-time payments more than 14 days late, we may suspend further work and refer to dispute resolution. Late payments accrue interest at 1% per month or the legal maximum, whichever is lower.

Chargebacks

If you have a concern about an engagement, please contact us first at hello@delightfulsite.com. We would much rather discuss a problem and reach a resolution than defend a chargeback. Initiating a chargeback without first attempting good-faith communication is a breach of these working terms.

When refunds apply.

The general principle: creative work, once performed, is non-refundable. Refunds and partial refunds apply in specific situations.

Shop sales (Handoff)

• Before buildFull refund minus a $200 administrative fee.
• During buildPartial refund equal to 50% of the Handoff price.
• After launchNon-refundable.

Hosted subscriptions

• Setup feeNon-refundable once paid.
• Monthly feesNon-refundable; canceling mid-month does not entitle a partial refund.
• Early exitEarly termination fee may apply during a commitment period per the Hosted plan cancellation policy.

Maintenance Plans

Non-refundable, but cancelable any time with 30 days' notice.

Custom work

• 50% depositRefundable only in extreme circumstances or where Delightful Site materially fails to deliver. Forfeited if the client cancels for their own reasons during the design phase.
• 50% balanceNon-refundable once the site is launched.

Custom Renders

• Before directionFull refund minus a $100 administrative fee.
• Direction setPartial refund equal to 50% of the tier price (after direction approved, before final render).
• DeliveredNon-refundable after final render delivered.

Add-ons

• Before workFull refund.
• After work beginsNon-refundable.

Who owns what.

What you own at handoff

When you purchase Handoff, complete a custom work project, or convert a Hosted subscription to ownership through a Design License purchase, you receive ownership of:

• The deployed website code, configurations, and content as built and delivered
• The repository containing all site files and exported/rendered assets used in the deployed site
• The hosting account (Netlify) for the site, transferred to your name
• The domain registered through Delightful Site (registered in your name from day one)

You may modify the deployed site freely for your own business and may host it elsewhere or hand it to another developer if you choose.

What you do not own

Ownership transfer specifically excludes:

• Creative source files (Blender projects, original models, texture and material files, lighting setups, working files used to produce deliverables)
• Third-party design templates, fonts, or licensed assets that Delightful Site cannot legally transfer
• The right to resell or sublicense the design to another business
• The right to extract the design as a template for distribution to other businesses
• The right to use the codebase or design as training data for AI models or generative tools

What Delightful Site retains

Across every engagement, Delightful Site retains:

• Copyright on the underlying creative work behind the design
• Source files and creative working materials
• The right to display the project in our portfolio with reasonable attribution (typically: business name, project URL, brief description of our role)
• The right to discuss the project in case studies and process documentation

Custom Render licensing

Custom Render commissions grant you broad commercial use of the rendered output for any business purpose related to the company that commissioned the render — your website, social media, paid advertising, print materials, email marketing, and similar uses.

You may not resell the render, sublicense it to other businesses, transfer it to another company without our written agreement, or use it for unrelated business ventures. Source files for Custom Renders are not included.

Hosted clients: anti-scraping

If you have a Hosted subscription, you are licensed to use the site as part of the subscription. You may not download, scrape, mirror, or copy the site code, assets, or design for use outside our hosting environment. The Design License purchase mechanism exists for clients who want their site; that's the legal path to ownership.

Communication first.

If you're unhappy with any aspect of your engagement, please contact us directly first at hello@delightfulsite.com. State the concern and what resolution would address it.

We commit to:

• Responding within 5 business days with either a proposed resolution or a request for clarification
• Engaging in good faith to reach a mutually acceptable outcome
• Documenting the resolution in writing

If direct communication doesn't resolve a dispute within 30 days, either party may request mediation through a mutually agreed mediator in Aurora or Denver, Colorado, with costs split equally between the parties.

We reserve the right to terminate any engagement immediately, without refund, if a client engages in harassment, threats, or abuse during a dispute.

What we warranty.

We warranty that sites delivered will function as agreed for 30 days post-launch. During this warranty period, we will fix bugs (defects in delivered work, not feature requests or design changes) at no additional cost.

What we don't warranty

• Specific business outcomes (no conversion-rate, sales, traffic, or revenue guarantees)
• Search engine ranking
• Continued availability of third-party services we depend on (hosting providers, payment processors, analytics tools, etc.)
• Compatibility with non-mainstream browsers or devices
• Continued availability of any specific design, feature, or technique in future

Limitation of liability

Our total liability for any claim arising from an engagement is limited to the total amount you paid Delightful Site in the 12 months preceding the claim. We are not liable for incidental, consequential, special, or punitive damages, lost profits, lost business opportunity, lost revenue, or lost goodwill.

This limitation applies to the maximum extent permitted by Colorado law.

If we have to wind down.

If DS plans to wind down operations, active Hosted clients receive 90 days' notice and are offered the option to purchase the Design License at standard tier pricing (regardless of tenure threshold) to take ownership of their site.

If unexpected circumstances prevent us from continuing service, we maintain documentation sufficient to honor active commitments where reasonably possible, and active subscription clients can cancel without penalty with refund of any pre-paid months not yet served.

Governing law.

These working terms are governed by the laws of the State of Colorado. Any dispute that proceeds to litigation will be brought in state or federal courts located in Arapahoe County or Denver County, Colorado.

If any provision of these terms is found unenforceable, that provision is severed and the remaining terms continue in effect.

Changes to these terms.

We may update these working terms while a fuller Terms of Service is being finalized. Material changes will be communicated to active subscription clients with 30 days' notice. The current version of these terms is always at delightfulsite.com/terms.

Questions? Ask.

For questions about these terms, dispute notifications, or any matter requiring written notice, email hello@delightfulsite.com. We read every message and reply personally.

A more comprehensive Terms of Service is being finalized and will replace this version when complete.